Terms of Service

Payment Terms & Conditions:

• Deposit:
  • A deposit equal to the materials cost of the project is due 6 weeks before the start of the project.
  • The deposit invoice will be sent approximately 8 weeks before the start date and is due within 6 weeks of the chosen start date.
  • Delays in payment may affect our ability to order parts or begin the project on time.
  • Some specialty items may require an earlier deposit to accommodate longer turnaround times.
• Final Pricing & Change Orders:
  • The contract represents the final price for the agreed-upon work, as established during the design and consultation phase.
  • Any additional work requested will require a change order, which will include the new scope of work and updated costs.
  • Change orders may also apply if the client’s involvement in decision-making necessitates additional administrative time from Camp N Car staff.
• Change Order Guidelines:
  • Two complimentary change orders are included in every project (typically one at drop-off and one additional).
  • Any further change order requests incur a $200 fee per request, whether or not the client decides to proceed with the change.
  • If a change order significantly impacts the original contract or estimate, we reserve the right to issue a full recalculation of the project estimate plus the $200 change order fee.
  • Should the client choose not to move forward with an updated estimate, we can offer two options:
    • Proceed with the previously approved contract and estimate, unchanged.
    • Provide a complimentary consultation and new estimate (scheduled according to our consultation availability) to discuss the additional work separately and begin a new build process for those items.
• Communication:
  • Clients are encouraged to monitor their lines of communication, including phones and our email system (Jobtread), to ensure regular communication.
  • Prompt communication from clients ensures that projects move forward smoothly and without delays.
• Sales Tax:
  • All custom projects are subject to Jefferson County’s 9.1% sales tax rate

Project Invoicing:

• Billing Schedule:
  • Custom projects are billed bi-weekly as work progresses.
  • Customers will receive invoice notifications by email or phone when payments are due.
• Payment Methods:
  • Payments can be made via ACH bank transfer, check or cash, either in person or by mail. We accept credit and debit card payments as well, with an additional 2% processing charge.
  • Invoices are due within 15 calendar days of receipt.
  • Late payments will incur a $50 fee plus 1% of the invoice total.
  • If two consecutive invoices are late, work on the project will cease until all payments and fees are settled.
  • Final payment must be received in full before Camp N Car can release the completed vehicle back to the client. In accordance with Washington State mechanic’s lien laws, Camp N Car reserves the right to retain possession of the vehicle until all outstanding invoices related to the project are paid.

Work Agreement:

• Project Scope:
  • Camp N Car will complete the project based on the design agreed upon during the consultation phase that is detailed in your contract.
  • Further consultation may occur if clarification is needed after work has begun.
    
  • Change orders requested after work has begun may not always be feasible. If this is the case, we will be sure to communicate that.

• Client Participation:
  • Clients are not permitted to actively participate in the job onsite with Camp N Car staff.
  • If clients wish to carry out any part of their build, they must do so at their own location.
• Project Termination:
  • If a client wishes to cease a project before completion, a one-week (seven calendar days) waiting period applies.
  • During this period, Camp N Car staff will wrap up the project to a suitable stopping point, and the client will be billed for the work done during this time.
  • After the project is halted, Camp N Car will conduct a full financial evaluation to determine the total labor costs incurred.
  • Clients are financially responsible for any materials purchased for the project and will be given possession of those materials.
  • Clients must pay any outstanding invoices or costs incurred on the project before they can take possession of their vehicle, per project invoicing payment methods mentioned above.

Camp N Car Warranty Policy

• Two-Year Manufacturer's Warranty:
  • Our work is covered by a two-year manufacturer's warranty to ensure quality.
  • The warranty period begins on the date the completed vehicle is released to the client.
• Faults and Repairs:
  • Any faults in functionality or safety due to oversight or error by our staff will be resolved free of charge.
  • Any damage caused by our staff to your vehicle or property will be repaired or reimbursed at our expense.
• Non-Warranty Issues:
  • Damage caused by the customer or any third party (outside of Camp N Car staff) is not covered under this warranty.
  • Hardware failures present in hardware that was not purchased by Camp N Car are not eligible for repairs or replacement under the Camp N Car warranty policy.
  • Repairs for non-warranty issues, maintenance, or additions to finished projects are available at our standard billing rates for custom shop projects.
  • Camp N Car reserves the right to charge for diagnostic time, administrative time, and staff communications related to non-warranty inquiries, at our standard billing rates, regardless of whether repair work is ultimately performed.
• Product Faultiness (Not Caused by Camp N Car):
  • Issues with faulty products not caused by Camp N Car staff are not eligible for warranty work.
  • Camp N Car will prioritize fixing these issues as quickly as possible.
  • We will work with the vendor of the faulty product to ensure a suitable replacement is found and installed.
  • Labor for this type of work will be charged at the full shop rate.
• Warranty Service Process:
  • All warranty and non-warranty service requests must be submitted in writing via email to info@campncar.com or through the JobTread client portal. Camp N Car is not able to guarantee response to warranty requests made by phone, text, or social media.

Photography & Marketing Use

• Portfolio Documentation:
  • Camp N Car photographs all completed custom builds for internal records, quality assurance, and portfolio documentation. By engaging Camp N Car for a custom conversion project, the client acknowledges and agrees that photographs or video of the completed vehicle and its conversion components may be used by Camp N Car for marketing, promotional, and portfolio purposes, including but not limited to social media, our website, print materials, and advertising.
• Client Privacy Protections:
  • Camp N Car will not include the client's name, personal identifying information, or vehicle license plate number in any published images without the client's explicit written consent.
• Opt-Out:
  • Clients who do not wish to have their completed build used for marketing purposes must submit a written opt-out request to info@campncar.com prior to the start of their project. Camp N Car will honor all timely opt-out requests and will not publish images of opted-out builds.
• Existing Content:
  • This policy applies to all projects initiated after the date of this agreement. Clients with concerns about previously published images of their build may contact us directly at info@campncar.com to request removal.