Terms of Service

Payment Terms & Conditions:

• Deposit:
  • A deposit equal to the materials cost of the project is due 6 weeks before the start of the project.
  • The deposit invoice will be sent approximately 8 weeks before the start date and is due within 6 weeks of the chosen start date.
  • Delays in payment may affect our ability to order parts or begin the project on time.
  • Some specialty items may require an earlier deposit to accommodate longer turnaround times.
• Final Pricing & Change Orders:
  • The contract represents the final price for the agreed-upon work, as established during the design and consultation phase.
  • Any additional work requested will require a change order, which will include the new scope of work and updated costs.
  • Change orders may also apply if the client’s involvement in decision-making necessitates additional administrative time from Camp N Car staff.
• Change Order Guidelines:
  • Two complimentary change orders are included in every project (typically one at drop-off and one additional).
  • Any further change order requests incur a $200 fee per request, whether or not the client decides to proceed with the change.
  • If a change order significantly impacts the original contract or estimate, we reserve the right to issue a full recalculation of the project estimate plus the $200 change order fee.
  • Should the client choose not to move forward with an updated estimate, we can offer two options:
    • Proceed with the previously approved contract and estimate, unchanged.
    • Provide a complimentary consultation and new estimate (scheduled according to our consultation availability) to discuss the additional work separately and begin a new build process for those items.
• Communication:
  • Clients are encouraged to monitor their lines of communication, including phones and our email system (Jobtread), to ensure regular communication.
  • Prompt communication from clients ensures that projects move forward smoothly and without delays.
• Sales Tax:
  • All custom projects are subject to Jefferson County’s 9.1% sales tax rate

Project Invoicing:

• Billing Schedule:
  • Custom projects are billed bi-weekly as work progresses.
  • Customers will receive invoice notifications by email or phone when payments are due.
• Payment Methods:
  • Payments can be made via ACH bank transfer, check or cash, either in person or by mail. We accept credit and debit card payments as well, with an additional 2% processing charge.
  • Invoices are due within 15 calendar days of receipt.
  • Late payments will incur a $50 fee plus 1% of the invoice total.
  • If two consecutive invoices are late, work on the project will cease until all payments and fees are settled.
  • Final payment must be received in full before Camp N Car can release the completed vehicle back to the client. In accordance with Washington State mechanic’s lien laws, Camp N Car reserves the right to retain possession of the vehicle until all outstanding invoices related to the project are paid.

Work Agreement:

• Project Scope:
  • Camp N Car will complete the project based on the design agreed upon during the consultation phase that is detailed in your contract.
  • Further consultation may occur if clarification is needed after work has begun.
    
  • Change orders requested after work has begun may not always be feasible. If this is the case, we will be sure to communicate that.

• Client Participation:
  • Clients are not permitted to actively participate in the job onsite with Camp N Car staff.
  • If clients wish to carry out any part of their build, they must do so at their own location.
• Project Termination:
  • If a client wishes to cease a project before completion, a one-week (seven calendar days) waiting period applies.
  • During this period, Camp N Car staff will wrap up the project to a suitable stopping point, and the client will be billed for the work done during this time.
  • After the project is halted, Camp N Car will conduct a full financial evaluation to determine the total labor costs incurred.
  • Clients are financially responsible for any materials purchased for the project and will be given possession of those materials.
  • Clients must pay any outstanding invoices or costs incurred on the project before they can take possession of their vehicle, per project invoicing payment methods mentioned above.
• Biohazard & Excessive Cleaning Fee
  • Vehicles delivered to Camp N Car with biohazard conditions (including but not limited to pest or rodent infestation, mold, bodily fluids, sewage, or other hazardous contamination) that require remediation before work can safely begin will incur a $225/hour cleanup fee with a one-hour minimum charge.
    
  • This rate reflects the additional labor, protective equipment, and staff exposure required to bring the vehicle to a safe working condition.
  • Cleanup charges are billed separately from, and in addition to, the project's agreed-upon scope and estimate.
  • Camp N Car will notify the client as soon as a biohazard condition is identified, along with an estimated cleanup time, before proceeding.
  • Work on the project may be paused until cleanup is complete. Cleanup fees will be billed as an independent invoice separate from the normal project billing cycle.

Camp N Car Warranty Policy

• Two-Year Manufacturer's Warranty:
  • Our work is covered by a two-year manufacturer's warranty to ensure quality.
  • The warranty period begins on the date the completed vehicle is released to the client.
• Faults and Repairs:
  • Any faults in functionality or safety due to oversight or error by our staff will be resolved free of charge.
  • Any damage caused by our staff to your vehicle or property will be repaired or reimbursed at our expense.
• Non-Warranty Issues:
  • Damage caused by the customer or any third party (outside of Camp N Car staff) is not covered under this warranty.
  • Hardware failures present in hardware that was not purchased by Camp N Car are not eligible for repairs or replacement under the Camp N Car warranty policy.
  • Repairs for non-warranty issues, maintenance, or additions to finished projects are available at our standard billing rates for custom shop projects.
  • Camp N Car reserves the right to charge for diagnostic time, administrative time, and staff communications related to non-warranty inquiries, at our standard billing rates, regardless of whether repair work is ultimately performed.
    
• Warranty Support Outside Washington State:
  
  • Contact us first. Before taking your van to any shop, call or email us. Most issues can be diagnosed remotely with photos, a short video, and a phone call, and many are resolved on that call without any shop visit at all.
  • We ship parts to you. For covered workmanship issues, parts and shipping are on us, wherever you happen to be.
  • We find and brief the local shop. If a repair needs hands-on work, we help locate a qualified upfitter, RV tech, or 12-volt specialist near you, and we coordinate with them directly rather than through you. They receive your van's build documentation such wiring diagrams, component specs, part numbers, and build photos so they're working from a map instead of guessing at someone else's work.
  • Costs are approved before work begins. For issues confirmed as workmanship defects within the 2-year window, we cover parts and pay the shop's labor at a rate agreed with them in advance, up to what the repair would have cost us to perform in-house. If their rate runs higher, we discuss it with you before anything is scheduled. Repairs must have our written authorization before they start; work performed without it is not covered.
• Product Faultiness (Not Caused by Camp N Car):
  • Issues with faulty products not caused by Camp N Car staff are not eligible for warranty work.
  • Camp N Car will prioritize fixing these issues as quickly as possible.
  • We will work with the vendor of the faulty product to ensure a suitable replacement is found and installed.
  • Labor for this type of work will be charged at the full shop rate.
• Warranty Service Process:
  • All warranty and non-warranty service requests must be submitted in writing via email to info@campncar.com or through the JobTread client portal. Camp N Car is not able to guarantee response to warranty requests made by phone, text, or social media.

Photography & Marketing Use

• Portfolio Documentation:
  • Camp N Car photographs all completed custom builds for internal records, quality assurance, and portfolio documentation. By engaging Camp N Car for a custom conversion project, the client acknowledges and agrees that photographs or video of the completed vehicle and its conversion components may be used by Camp N Car for marketing, promotional, and portfolio purposes, including but not limited to social media, our website, print materials, and advertising.
• Client Privacy Protections:
  • Camp N Car will not include the client's name, personal identifying information, or vehicle license plate number in any published images without the client's explicit written consent.
• Opt-Out:
  • Clients who do not wish to have their completed build used for marketing purposes must submit a written opt-out request to info@campncar.com prior to the start of their project. Camp N Car will honor all timely opt-out requests and will not publish images of opted-out builds.
• Existing Content:
  • This policy applies to all projects initiated after the date of this agreement. Clients with concerns about previously published images of their build may contact us directly at info@campncar.com to request removal.