DO YOU OFFER SHIPPING FOR YOUR PRODUCTS? DO YOU SHIP OUTSIDE THE UNITED STATES?

Yes! We are now happy to offer free shipping of the Trunk Bunk, Home On Wheels Kit and other standard products all throughout the contiguous/lower 48 of the United States. The only thing we cannot ship is our custom work. Standardized products are also available for free local pickup in Port Townsend, at the same location where all of our custom work comes through.

Shipping is available to Alaska, Hawaii and internationally but the shipping costs for those purchases must be calculated on an individual basis as the charges vary greatly depending on the exact location. If you would like to have our product shipped to you and you are outside the lower 48 contiguous United States please contact us and we will get you a shipping quote!

WHAT IS YOUR RETURN POLICY?

If anything about your order isn't right, please contact us as soon as possible and we'll make it right. Your satisfaction is our top priority, and our team is happy to help with any problem you run into. Email is the fastest way to reach us. We're closed weekends, so weekend messages get a reply the next business day. In short, orders cancelled before they ship are refunded minus a 5% fee, so the sooner you reach out, the better our chance of stopping a shipment. Most products can be returned within 30 days of delivery, unused and in like-new condition, for a refund minus a 10% restocking fee. Some products have their own rules, so please check the details below before sending anything back.

Everything we make, from standard products to custom work, is backed by a one-year manufacturer's warranty. It covers replacement parts and repairs for any defect from our production process. Partner-brand products carry their manufacturer's warranty, and we'll help you start a claim. If any part of your order arrives damaged in shipping and can't be used, send us photos and we'll ship free replacement parts at no cost to you.

How to cancel an order or start a return

Email is the fastest way to reach us, and it gives us both a written record.

1. Email info@campncar.com with your order number and whether you want to cancel or return. You can also call 360-554-9684 during business hours, [Mon–Fri, 9AM–5PM Pacific Standard Time].
2. We're closed weekends and holidays. Requests that arrive after hours are handled the next business day, and we confirm every request in writing.
3. For returns, wait for our approval and return instructions before shipping anything back. Once approved, you have 15 days to send it.

BamBed orders are the exception: they're cancelled and returned directly through BamBed (see BamBed below).

Cancellations (before your order ships)

You can cancel any order that hasn't shipped for a full refund minus a 5% fee.

• The fee is 5% of the item price. It covers card processing fees, which aren't returned to us when we refund an order, plus the admin time to cancel it.
• Some products ship directly from our partner manufacturers and can leave quickly, so contact us as soon as you know. If your order ships before we can stop it, it becomes a return under the rules below.
• BamBed orders follow BamBed's cancellation rules (see BamBed below).

Returns (after delivery)

Unless a product's section below says otherwise, every return follows these rules.

• Start your return within 30 days of delivery.
• The item must be unused and in like-new condition, with all parts included, packed securely so it arrives undamaged.
• A 10% restocking fee, based on the item price, comes out of your refund. It covers card fees, admin time, and inspecting and restocking the item.
• Return shipping is your responsibility, and original shipping charges are non-refundable.
• We issue your refund once the item arrives and passes inspection.

Product-specific rules

Where a product's rules below differ from the standard return rules, the product's rules apply.

Pioneer Platform

• Pack it securely in any sturdy packaging.
• If you still have the original box, we can send a discounted return label. Its cost comes out of your refund.

DIY kits (Trunk Bunk, Frontier Futon)

• Kits are returnable only if the package is unopened. Once a kit has been opened, it can't be returned.
• It must come back in the original sealed packaging it shipped in.
• We can send a discounted return label. Its cost comes out of your refund.

Mattresses and cushions

• These go back to our partner manufacturer in Oregon, not to us. We'll send the address with your return approval.
• They must be in like-new condition. Mattresses expand once unpacked, so you'll likely need new packaging to ship one back.

Lavaner Pro Max diesel heater

• The heater comes as a full install kit. It's returnable only if unused, uninstalled, and in its original packaging.
• Once any install component has been opened or used, including the fuel line, exhaust hardware, or wiring, the heater can't be returned.
• Approved returns ship back to us.

BamBed

BamBed products are made to order for specific vehicles and follow BamBed's own rules instead of ours.

• Before ordering: confirm your vehicle's compatibility, including year, trim, and options such as 3rd-row seating or a sliding cargo tray.
• Cancellations: approved case by case, with no guarantee. If approved, a 20% cancellation fee applies. Email support@bambeds.com with the subject "Cancel Order #XXXX" and confirm that you agree to BamBed's cancellation policy.
• Returns: request within 14 days of delivery. The item must come back in all its original packaging, a 20% restocking fee applies, and return shipping is your responsibility. Email support@bambeds.com with the subject "Return Order #XXXX" and confirm that you agree to BamBed's return policy.
• Refund timing: BamBed refunds can take up to 10 business days to post once processed.

Refunds

Refunds go back to your original payment method, minus any fee that applies.

• Once we process a refund, it usually takes 5–10 business days to show up, depending on your bank.
• If you paid with Shop Pay Installments, the refund is applied to your installment plan.
• We confirm every cancellation and refund by email.

Damaged in shipping

If any part of your order arrives damaged and can't be used, we'll send free replacement parts at no cost to you.

• Contact us as soon as possible with photos of the damage and the packaging.
• Keep the packaging until we've sorted it out, since we may need it for a carrier claim.

Warranty

Everything we make, standard products and custom work alike, comes with a one-year manufacturer's warranty.

• It covers replacement parts and repairs for defects caused by our production process.
• Partner-brand products (Lavaner and BamBed) are covered by their manufacturer's warranty. Contact us and we'll help you get a claim started.